Return Policy

At Kumoritea, we value safety, hygiene and customer satisfaction as our top priorities. In order to ensure the integrity of our products and offer the best possible service, we have established the following return policy:

1. No returns accepted: For safety and hygiene reasons, as well as to maintain the quality of our products, we do not accept returns once the purchase has been completed. This includes any reason, whether due to a change of mind, dissatisfaction with the product or any other circumstance.
2. Pre-purchase inspection: We strongly recommend our customers to carefully inspect the products before purchasing. If you have any questions or concerns about a specific product, please do not hesitate to contact our customer service team who will be happy to assist you and provide you with additional information.
3. Quality Assurance: We are committed to offering products of the highest quality and freshness at Kumoritea. If for any reason you encounter a problem with your order, such as damaged or incorrect products, please contact us immediately so we can resolve the situation appropriately.
4. Exchanges for Defects: In the rare event that a product has a manufacturing defect, we are willing to review each situation individually and consider an exchange or replacement, subject to Kumoritea's warranty policies and terms.
5. Transparency and commitment: We strive to maintain a transparent and trusting relationship with our clients. If you have any questions or need assistance regarding our return policy, please do not hesitate to contact us. We are here to help you and provide you with the best shopping experience possible.

We sincerely appreciate your understanding and cooperation regarding our return policy. Your safety, satisfaction and trust are our top priority at Kumoritea.